How Gamification Can Help Startups Make Work Fun [Report]
At the end of last year, PwC US launched the
third issue of its 2012 Technology Forecast series:
Solving business problems with game based design. This
issue examines a topic that has generated quite a bit of buzz, and
is perhaps more commonly known as “gamification.” (full disclosure:
I’m a contributor to the report).
If you haven’t yet heard of gamification, you aren’t alone –
automatic spelling software still fails to identify the word. As
the PwC report clarifies, gamification is the utilization of a
“wide range of [game] design techniques that can be used in
non-game environments” to influence user behavior in certain ways
(most experts agree that only existing behaviors can be
amplified).
It’s a segment on the rise- the gamification market is expected to
reach $2.8 billion by 2016.
Although the relevant technologies are in a “nascent state,”
experts throughout the report discuss how companies can leverage
game mechanics in non-gaming contexts, making marketing campaigns,
product development efforts, sales activities, or any other process
that much more fun.
Ari Lightman of Carnegie Mellon University, one of the report’s
experts, reveals how game-based design can help companies deal with
the productivity losses caused by unmotivated employees. Workforce
disengagement has in fact become the norm- Gallup estimates that
around two-thirds of the workers are disengaged. In contrast, good
games are extremely engaging experiences – almost by definition
eliciting “joy, excitement, and creativity, and[ the ability to]
understand failure, and how to succeed from [it].
Game-based design is still very new in the Middle East. Apart from
a pitch at Sharjah Startup Weekend at the end of last year, there’s
been very little activity in this space. However, this uncharted
territory presents a great new opportunity for many local
entrepreneurs, especially those in the rising gaming space and
education sectors. Last time I checked, disengagement wasn’t scarce
in the Middle East – whether in the office or the
classroom.