Regional

Investing in tech enhances guest experience

A BLP MENA hotel market survey, revealed that 67 percent of hotels and industry professionals have plans to spend more on technology in the...

Rana Freifer • 15 November, 2017

Data Customer Service Hotel tech

U.A.E

More startups on the scene at Gulf CX Awards

“As an SME we can offer an opportunity for personalisation,” said Ayman Al Awadhi, managing director of Dubai’s The...

Lucy Knight • 26 January, 2017

gulf cx awards Customer Service User Experience

Regional

The competitive advantage of good customer service [Opinion]

It should be self-evident. Good customer service increases revenues and decreases costs. (Image via tnooz.com) Inadequate or non-existent...

Johnny Matta • 21 January, 2016

competitive advantage leaky bucket customer loyalty

Hsoub neutralizes competition, acquires Moroccan digital marketplace Asnad

After hitting the milestone of one billion ads served per month just a couple weeks ago, three year-old web solutions...

Maya Rahal • 23 February, 2014

Customer Service Acquisitions E-commerce

Global

Should entrepreneurs know how to code?

Perfecting your product before testing it in the market is an outdated approach, many have argued. But what if coding a technical...

Reine Farhat • 19 November, 2013

Lean Methodology Coding Customer Service

Why startups should focus on strong customer service [Infographic]

As the saying goes, “the client is king” and, just like kings, customers expect to be well-served. While some companies may shrug off the im...

Maya Rahal • 29 October, 2013

Customer Service

8 Tips for Building a Successful Company, from the 5th Startup Q8

Our fifth monthly Startup Q8 (Kuwait) event may have been our very best. We had two sessions: Designing Customer Experience by Haider...

Abdullah Alshalabi • 26 March, 2013

Customer Service Startup Q8 Advice